Effective Date: March 2, 2025

At Windy Hill Equine Rescue, we value our donors and appreciate your generous support in helping us rescue and care for horses in need. We understand that mistakes can happen, and we are happy to accommodate donation refund requests under the following policy.

1. Refund Eligibility

• Refund requests must be submitted within 7 days of the donation date.
• Only donations made through our official website or directly to Windy Hill Equine Rescue are eligible for refunds.
• Refunds will be processed using the original payment method.

2. How to Request a Refund

To request a refund, please contact us at:

Email: WindyHillEquineRescue@gmail.com
Mailing Address: 13526 County Rd 8 Celina, Texas 75009

When submitting a refund request, please include:

• Your full name
• Donation amount and date
• Payment method used
• Reason for the refund request

3. Processing Time

• Refunds will be processed within 10 business days of approval.
• It may take additional time for the funds to reflect in your account, depending on your payment provider.

4. Non-Refundable Donations

• Donations made after the 7-day period are non-refundable.
• Donations made through third-party fundraising platforms may be subject to their refund policies.
• If a donor receives a tangible benefit (e.g., merchandise, event tickets), refunds may not be available.

5. Changes to This Policy

We reserve the right to update this Donation Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

Thank you for your support and for helping us continue our mission!